Delivery Policy

Tickets - You can buy tickets up to the day of the tour itself. The cut-off times for sales are as follows - Evening tours - 4pm on the same day. After these times you can continue to buy Ghost Tour tickets in advance from our on street sales representative at Alberry’s Bar before 8pm. Please arrive 15 minutes prior to the tour start.

When you buy tickets online you will receive a confirmation email of your booking and a confirmation email from PayPal that your payment has been processed. Please bring a note of your unique booking reference with you to gain your tickets at the meeting point.

To ensure your tour begins on time we ask everyone to arrive at the designated location fifteen minutes before the tour is due to begin. Please note that any customer query regarding a current or past booking will be dealt with on 0845 519 0267 (9am - 5pm) to reserve (After 5pm please call 07779 575831).

Books and other Merchandise - Books and other merchandise, including T-shirts, mugs, etc., purchased on line will be posted via The Royal Mail in the UK and are dispatched within 24 hours of purchase. The cost of postage may vary, but, unless you see otherwise, the price you pay will include the postage fees within the UK. Normal delivery times will take 3-5 days. Grange Consultancy takes no responsibility for non-delivery of items purchased which are delayed by the Royal Mail delivery system or strikes which may occur from time to time.

Cancellations, Returns and Refunds & Overpayments

Tickets Cancellations - If you wish to cancel your booking you can do so up to 48 hours prior to the date of your tour. Please contact us on 0845 519 0267 to receive a refund (9am - 5pm) to reserve (After 5pm please call 07779 575831).

Group booking (15+) - If you book via email and receive an email confirmation by return, this institutes a contract between you and The Canterbury Ghost Tour Producer. If you do not attend for any reason and have not informed the producer of your cancellation by phone or email, the producer reserves the right to charge £100 or the value of the booking whichever is the greater. The sum must be payable with immediate effect via Pay Pal UK - An email requesting payment will normally be issued within 24 hours of the date and time of the non-show of the booking.

Refunds - If upon arrival the ticket holder feels unwell and cannot attend the tour, then no refund can be given. If Grange Consultancy cancels the tour you will receive a full refund. Please keep all relevant emails as evidence of purchase. Please note if a group cancels less than 24 hours in advance of the booking date and time a full payment - less any deposit received will be payable. There are no exigent circumstances where this policy does not apply.

Multiple Payments - Please note: if you have pressed the Payment Button twice in clear contradiction of the advice clearly marked on the Tickets Page and you are charged twice, you will not be entitled to a refund for any overpayment of funds.

Other Merchandise - If you wish to cancel your order you may do so prior to delivery. Please contact us on 0845 519 0267 to arrange cancellation. (9am - 5pm) to reserve (After 5pm please call 07779 575831)

If for any reason you are not satisfied with your purchase you may return it within 7 days. It must be in its original condition and packaging. Should an item arrive from us damaged, please keep the item, invoice note & original packing as Royal Mail may request proof of damage. A full refund will be applied to the credit card used for the purchase. Goods returned for reason other than fault or damage will be refunded less the cost of delivery. Returned goods should be clearly labelled as ‘RETURNS' and sent to: Grange Consultancy, The Grange, Summer Hill, Harbledown, Canterbury, CT2 8NN Proof of posting is not proof of receipt by us. We recommend you use Royal Mail Recorded or Special Delivery. If an incorrect or incomplete delivery address is specified, resulting in failed delivery, re-delivery can be arranged (subject to a re-delivery cost) or a refund can be issued less delivery costs. Where goods are faulty, postage costs will be refunded. Grange Consultancy © 2015

Terms & Conditions of Sale

Terms of Sale: Welcome to Grange Consultancy. The following are the rules or "Terms" that govern use of the Grange Consultancy website ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. Grange Consultancy reserves the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. If you violate these Terms of Use, Grange Consultancy may terminate your use of the Site, bar you from future use of the Site, cancel your ticket order, and/or take appropriate legal action against you.

Permitted Use: You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorised by Grange Consultancy to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorised by Grange Consultancy to do so. The content and software on this Site is the property of Grange Consultancy and/or its suppliers and is protected by U.S. and international copyright laws. We post a legal notice and various credits on pages of the Site, which may not be removed. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.

Disclaimers: Grange Consultancy does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an "as-is" and "as-available" basis. Grange Consultancy cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Grange Consultancy disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Grange Consultancy will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages. Grange Consultancy disclaims any and all liability for the acts, omissions and conduct of any third party users, Grange Consultancy users, advertisers and/or sponsors on the Site, in connection with the Grange Consultancy service or otherwise related to your use of the Site and/or the Grange Consultancy service. Grange Consultancy is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the Site. Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to Grange Consultancy at Grange Consultancy may investigate the claim and take appropriate action, in its sole discretion.

Trademarks: Grange Consultancy logos as well as Grange Consultancy and design found on this site are registered trademarks of Grange Consultancy UK. Green Bard Production's trademarks may be used publicly only with the written permission of Grange Consultancy.

Ownership of Materials: All materials on Grange Consultancy’s website are copyrighted and are protected under treaty provisions and world-wide copyright laws. Green Bard Production's materials may not be reproduced, copied, edited, published, transmitted or uploaded in any way without Green Bard Production's written permission. Except as expressly stated in the limited licence provision of these terms and conditions, Grange Consultancy does not grant any express or implied right to you under any of its trademarks, copyrights or other proprietary information.

Copyright Policy: We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license express consent, valid defence or fair use exemption to do so. In particular, users who submit Content to this Site, whether articles, images, stories, software or other copyrightable material must ensure that the Content they upload does not infringe the copyrights or other rights of third parties (such as privacy or public rights). After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and/or access this Site. We may, also in our sole discretion, decide to terminate a user's rights to use or access the Site prior to that time if we believe that the alleged infringement has occurred.

Links and Search Results: The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Grange Consultancy has no control over these sites or the content within them. Grange Consultancy cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Grange Consultancy does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Grange Consultancy for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us at and we will investigate your claim and take any actions we deem appropriate in our sole discretion. Please note this address does not handle inquiries about bookings. For all customer service inquiries, contact us on 0845 519 0267.

Offline Conduct: Although Grange Consultancy cannot monitor the conduct of its Users off the Site, it is also a violation of these rules to use any information obtained from this Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any User without prior explicit consent.

No Commercial Use: No area of this Site may be used by our visitors for any commercial purposes such as to conduct sales of tickets, merchandise or services of any kind. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links, or any other form of communication, except you may post tickets for resale. We will investigate and take appropriate legal action against anyone who breaches this provision, including without limitation, removing the offending communication from the Site and barring anyone breaching this provision from use of the Site. We reserve the right to block access to this Site or Green Bard Production's other services, or to cancel a ticket order or ticket with respect to any person who is known or reasonably believed to be: a) acting unlawfully, or breaching these Terms, or infringing Green Bard Production's rights, or utilising automated means to process or place ticket orders, or whose ticket order exceeds the stated limit; or b) associated with any person who is known or reasonably believed to be acting unlawfully, or breaching these Terms, or infringing Green Bard Production's rights, or utilising automated means to process or place ticket orders, or whose ticket order exceeds the stated limit. Exceeding any limitations or breaching any terms on the Site will be deemed to be a breach of these Terms.

Unauthorised Use of the Site: Illegal and/or unauthorised uses of the Site, including, but not limited to, unauthorised ticket sales, unauthorised framing of or linking to the Site, or unauthorised use of any robot, spider or other automated device on the site, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress.

Violation of the Terms: You understand and agree that in Green Bard Production's sole discretion, and without prior notice, Grange Consultancy may terminate your access to the Site, cancel your ticket order or exercise any other remedy available and remove any unauthorised User Content, if Grange Consultancy believes that the User Content you provided has violated or is inconsistent with these Terms of Use violated the rights of Grange Consultancy, another User or the law. You agree that monetary damages may not provide a sufficient remedy to Grange Consultancy for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. Grange Consultancy may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. Grange Consultancy is not required to provide any refund to you if you are terminated as a User because you have violated these Terms of Use. For more information about how we handle copyright infringements on the Site, see our Copyright Policy.

Limitation on Liability: Except in jurisdictions where such provisions are restricted, in no event will Grange Consultancy be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if Grange Consultancy has been advised of the possibility of such damages.

Disputes: This site is controlled and operated by Grange Consultancy from its offices in the United Kingdom. If there is any dispute about or involving the Site, by using the Site, you agree that the dispute will be governed and construed by English law. In the event of a dispute arising out of or relating to these terms and conditions, or your use of or access to this site, litigation must be brought in court in London, England without regard to its conflict of law provisions.

Indemnity: You agree to indemnify and hold Grange Consultancy, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.

Privacy Policy and Cookie Policy

Privacy Policy - Grange Consultancy has created this privacy statement in order to demonstrate our firm commitment to the privacy of the details that you provide us when using this web site ("Site"). When you use the Site, you are consenting to the practices set forth in this Privacy Policy.

Your IP Address - We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is also used to help identify you and to gather broad demographic information. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police.

Cookies - This website does not use tracking cookies.

Information We Request Directly From You - Our Site's booking system requires you to give us personal information (like your name, address and/or email address). If you are ordering tickets or buying other merchandise, you will be asked to provide financial information (like your account or credit card numbers). Grange Consultancy does not store your financial information.

How We Use Personal Information - When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Grange Consultancy does not store your financial information.

Disclosure of Your Personal Information and Compliance with Laws - You should be aware that we may release your personal information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Grange Consultancy, or to protect the rights, property or safety of Grange Consultancy, users of the Site or others.

Transfer of Personal Information - In the event that Grange Consultancy is sold, or transferred, with its assets to another party, your personal information could be one of the transferred assets. If your personal information is transferred, use of your personal information will remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of Grange Consultancy.

How We Use Demographic Information - Demographic information is statistical data about our purchasers' age, gender, location etc. We use this demographic information to tailor our Site to the interests of our users. This information may be shared with advertisers only on an aggregate basis so that they can tailor their advertisements to the appropriate audience. "On an aggregate basis" means that your personal details would not be identifiable in the demographic information that we may use with advertisers.

Other Sites/Third Party Vendors and their Privacy Policies - This Site may contain links to other web sites. Grange Consultancy is not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so you should be careful to read those web sites' privacy policies independently.

If you have any questions or concerns about this privacy statement, you can contact us at